While some companies in the telecommunications industry have received negative reviews in the press, one company has continued to have a strong reputation with both regulators and consumers. Securus Technologies, which provides a variety of telecommunications products and services to the law enforcement industry was the recent recipient of a very impressive accolade.
The Better Business Bureau, or BBB, recently provided the company with its top overall rating of A+. The accreditation is based on a variety of factors that help to support the reputation of Securus. In order to have a strong rating with the BBB, the company will have to have the ability to build trust with consumers, work honestly, consistently be straightforward with customers, and be very clear about practices and procedures.
The overall rating process with the BBB is not an easy one, and is something that some companies even choose to avoid in order to prevent a low rating. Securus went through the process and received the very high score based on all of the aforementioned requirements. The company has worked hard in order to improve its relationships with customers and vendors. In order to provide the best level of service possible, the company recently built a 220-slot call center, which is able to handle a very heavy call load.
Securus Technologies is best known for their video visitation platform, which has provided a level of communication between prisoners and family members never seen before. Today, the service, and other products are provided by thousands of facilities across the country, which are ultimately used to support over one million inmates. The company is based in Dallas, but has several regional offices all over the country, which further helps the company to address the needs of their deep base of clients.